Refund Policy

Last Updated: June 1, 2026

At IdeyFindHouse, we are committed to providing a reliable property listing platform for agents, landlords, developers, and property seekers. This Refund Policy explains how refunds are handled for subscriptions, listing promotions, and other paid services purchased through our platform.

1. Nature of Our Services

IdeyFindHouse provides digital services including:

• Premium subscription plans.
• Property listing upgrades.
• Featured property promotions.
• Advertising services.
• Other digital platform services.

Because these services are digital and may be activated immediately after payment, refunds are subject to the conditions outlined below.

2. Non-Refundable Services

The following payments are generally non-refundable once the service has been activated or delivered:

• Premium subscription purchases.
• Subscription renewals.
• Featured listing upgrades.
• Sponsored property advertisements.
• Promotional listing packages.
• Digital marketing services.

Once a paid service has been activated on your account, the payment is considered earned and may not be refunded.

3. Eligible Refund Situations

Refund requests may be considered under the following circumstances:

• Duplicate payments for the same service.
• Accidental multiple charges.
• Technical errors that prevented service activation.
• Incorrect billing caused by a platform error.
• Unauthorized payments confirmed after investigation.
• Other situations where applicable law requires a refund.

4. Refund Request Timeframe

Users must submit refund requests within 7 days of the payment date.

Requests submitted after this period may not be eligible for review.

5. Investigation Process

To protect users and prevent fraud, all refund requests are reviewed individually.

IdeyFindHouse may request:

• Proof of payment.
• Transaction reference number.
• Account information.
• Additional verification documents.

Failure to provide requested information may result in denial of the refund request.

6. Bank Transfer Payments

For payments made through bank transfer, subscription activation may occur after payment verification.

If payment was made incorrectly or duplicated, users should contact us immediately before the service is activated.

7. Paystack, Flutterwave and Other Payment Providers

Payments processed through third-party payment providers are also subject to the provider's terms and dispute procedures.

Where necessary, IdeyFindHouse may work with payment providers to investigate payment-related issues.

8. Chargebacks

Initiating a chargeback without first contacting IdeyFindHouse may result in:

• Account suspension.
• Subscription cancellation.
• Restriction of future platform access.
• Investigation for fraudulent activity.

Users are encouraged to contact our support team before filing payment disputes.

9. Approved Refund Processing Time

If a refund is approved, processing may take between 5 and 15 business days, depending on:

• Your payment method.
• Your bank.
• Your payment provider.
• Verification requirements.

10. Service Cancellation

Users may cancel future subscription renewals at any time.

Cancellation prevents future charges but does not automatically entitle users to refunds for services already provided.

11. Changes to This Refund Policy

IdeyFindHouse reserves the right to modify this Refund Policy at any time.

Updated versions will be published on this page and become effective immediately upon publication.

12. Contact Us

For refund requests or billing inquiries, contact:

IdeyFindHouse
Email: info@ideyfindhouse.com
Website: ideyfindhouse.com